WE’RE HERE TO HELP
Back to measuring.
A few answers to get you going. And a real person when you need one.
My location is not appearing on the map
Check that Location Services are enabled and Maps Ruler has permission to use your location. On iPhone or iPad: Settings → Privacy & Security → Location Services → Maps Ruler → While Using the App. You can still search and measure manually without this permission.
How do I edit or remove a point?
Open the measurement’s editing controls to move points. Use undo to remove a recent step, or delete to clear the active measurement.
Where are my saved measurements?
Open Saved Measurements from the app menu. Your records are stored on your device unless you export or share them. Removing the app may remove local records, so back up or export important work first.
How do I restore Pro on iPhone or iPad?
Use the same Apple Account you used for the purchase. Open the Maps Ruler Pro screen and choose Restore Purchases. If the purchase is still missing, contact us with your app version and purchase details; never send payment card details.
How do I manage an Apple subscription?
Open Settings on your iPhone or iPad, tap your name, then Subscriptions. Select Maps Ruler to view or manage your subscription.
Can I move my measurements to another device?
Use the app’s backup and restore or export options where available. Maps Ruler does not automatically sync measurements between devices. Options may vary by platform and edition.
Do I need to be at the place I’m measuring?
No. Search for a place and measure it on the map from wherever you are. Location access is optional and helps you find your current position.
Can I measure both distance and area?
Yes. Use two or more points for a distance, or three or more points for an area and its perimeter. You can also draw continuously to trace a route or boundary.
Which units can I use?
Choose metric or imperial units, including metres, kilometres, miles, yards, feet, square metres, hectares and acres.
Can I save my measurements?
Yes. Name and reopen your measurements from Saved Measurements. On iPhone and iPad, your first saved measurement is free; Pro adds unlimited saves. Purchase options may differ on Android.
Does Maps Ruler track my walk automatically?
Maps Ruler measures the points or lines you draw on the map. GPS helps you find your current location; it does not automatically record your walk.
Can I use it for an official property survey?
Maps Ruler is for practical measurements and preliminary estimates. Results depend on map imagery, zoom level and point placement. Official boundaries and legal surveys require certified survey data and equipment.